Cancellation policy

Order Cancellation Policy

At K2 Bullion Exchange LLC, all orders are processed based on real-time market pricing and are subject to the terms below. By placing an order, you agree to this Cancellation Policy.


Bullion Orders (Gold, Silver, Copper, Platinum)

Binding Transactions

All bullion orders are final and binding once submitted. Pricing is locked in at the time of purchase based on live market conditions.


Market Loss Policy (Cancellations)

If you request to cancel a bullion order after it has been placed:

  • The order is subject to our Market Loss Policy
  • You are responsible for any market loss, defined as the difference between:
    • Your confirmed purchase price, and
    • The current market price at the time of cancellation

If the market price has declined:

  • You agree to pay the difference

If the market price has increased:

  • No gain or credit will be issued


Cancellation Fees

All approved bullion order cancellations will incur:

  • A minimum 10% cancellation fee, or
  • The applicable market loss, whichever is greater

By placing an order, you authorize K2 Bullion Exchange LLC to recover applicable fees and losses, including charging the original payment method where permitted by law.


Refusal of Cancellation

K2 Bullion Exchange LLC reserves the right to:

  • Deny cancellation requests
  • Require full completion of the transaction



Non-Bullion Orders

Cancellation Window

Non-bullion orders may be canceled if:

  • The order has not yet shipped

Once shipped, the order falls under our Return & Refund Policy.


Fees

  • Approved cancellations may be subject to:
    • Payment processing fees
    • A 10% cancellation/restocking fee (if already processed or packed)



Pre-Sale / Pre-Order Items

All pre-sale and pre-order items are non-cancelable due to:

  • Limited allocations
  • Supplier commitments
  • Market exposure

If a cancellation is approved at our discretion:

  • It will be subject to the Market Loss Policy and/or a minimum 10% fee



How to Request a Cancellation

To request a cancellation, contact us immediately:

📧 info@K2BullionExchange.com

Include:

  • Order number
  • Item(s)
  • Reason for cancellation


Important Notice

  • Time is critical—market prices change rapidly
  • Delays in requesting cancellation may increase your financial responsibility
  • Submission of a cancellation request does not guarantee approval


Agreement & Enforcement

By placing an order, you acknowledge and agree that:

  • Bullion transactions are legally binding
  • Cancellation fees and market loss charges are enforceable
  • This policy may be used as evidence in resolving payment disputes or chargebacks